Shipping Information - Rodco Global

WHERE DO YOU SHIP FROM? 

We ship from our partnered factories located in China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing. Our shop will display in your major currency, however the final checkout will be processed in AUD.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Order processing time takes 1-7 business days before shipment. Deliveries then usually take 1 week to 3 weeks. However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to 2 months. It depends what you purchased and where you live. When you order from us, you will receive a confirmation email. Once your order is shipped, you will be emailed the tracking information for your order's shipment. 

 

MY ORDER HAS NOT ARRIVED YET? EVEN AFTER YOUR PROMISED "2 MONTHS" WHY?

While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region from where we produce (China). If it does not arrive by 8 weeks after ordering, we can help reship your order or refund guaranteed! :) 

 

I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?

We ship from different parts of China using different carriers so some items might arrive earlier than others. Also, sometimes parcels experience shipping delays while others do not.

 

WHAT ABOUT POSSIBLE CUSTOM FEES?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (this rarely happens).

 

WILL THIS ITEM GET TO ME BEFORE _________? 

If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items less than a month of needing the goods. There is an outside chance of your item not arriving on time. We are not held responsible for items that do not arrive before specified dates.